About Us:
Twelve designs and builds the world’s most inspiring merchandise and packaging for the world’s most coveted brands. Applying our uniquely tested end-to-end methodology, we seamlessly integrate our expert teams and global supply chain to turn wild dreams into high-return realities. Our difference lies in our approach to partnership and our commitment to social responsibility - proudly B-Corp working exclusively with vetted and approved partners.
Position Summary:
The Product Coordinator will play an essential role in supporting our commercial retail sector by coordinating all brand communications and components of packaging programs. This role works closely with packaging developers, account managers, and operations within our retail kitting vertical. The ideal candidate will be highly organized, detail-oriented, and capable of managing communications across multiple external brands and internal partners. This position requires adetail-oriented and highly organized individual with excellent communication skills and a strong ability to handle high levels of communication, detailed compilation of information, managing multiple Excel spreadsheets, and facilitating email communication with external brands.
Key Responsibilities:
Program Coordination
- Assist with managing the logistics of packaging programs from initiation to completion.
- Work closely with internal teams (packaging developers, sales director, and operations) to ensure the timely delivery of program components.
- Maintain clear and consistent communication with multiple vendors to ensure all deliverables are met.
- Check-in all samples including photographing, organizing sets, referencing against BOM, confirming accuracy of details, images for scale.
Communication & Brand Management
- Serve as the point of contact for brands, coordinating information flow and ensuring alignment on project timelines and requirements.
- Manage a high volume of brand email communication daily for over 500+ items, to track progress, samples, resolve issues, adhere to timelines, copy confirmation, size, weight, ingredient approval, testing details, and keep all stakeholders informed.
Administrative Support
- Utilize Excel and internal programs for tracking program components, maintaining data accuracy, and updating timelines.
- Compile detailed reports and documentation, ensuring that all program data is up-to-date and easily accessible.
- Support the Production team by preparing status updates and reports as needed.
Cross-functional Collaboration
- Collaborate with internal teams to ensure smooth coordination of packaging programs.
- Facilitate communication between various departments to ensure alignment on project milestones.
Qualifications:
- 2+ years of experience in a Coordinator, Project Manager, or Junior Manager role, ideally within Packaging, Production, Retail, Beauty, or a related field.
- Strong administrative and organizational skills.
- Proficiency in Excel and experience handling high volumes of email communication.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong attention to detail and ability to manage complex timelines.
